Preguntas frecuentes
1. Where do you deliver?
We deliver in Spain, provided that the address is accepted during the purchase process.
2. How long does order preparation take?
Orders are generally prepared within 1 to 2 business days after payment confirmation.
3. How long does delivery take?
After dispatch, delivery generally takes between 3 and 5 business days.
The total estimated time is 4 to 7 business days.
4. How much does shipping cost?
Shipping is free for orders equal to or greater than €120.
For orders under €120, shipping costs €15.
5. Which carriers do you use?
We may use Colissimo, Chronopost, DHL, UPS, or other equivalent carriers.
6. Can I track my order?
Yes. When the carrier allows it, you will receive a tracking number by email.
7. What payment methods do you accept?
We accept Visa and Mastercard.
Payments are managed by J-Pay.
8. Can I return a product?
Yes. As a consumer, you generally have 14 calendar days to exercise your right of withdrawal.
9. Who pays for the return cost?
The direct return costs are borne by the customer, except for defective products, non-conforming products, Seller error, or situations covered by the legal warranty.
10. How much does it cost to return bulky furniture?
The cost depends on the carrier's quote, weight, volume, collection address, return address, and access conditions.
The customer can arrange the return transport or request assistance to obtain a quote.
11. When will I receive my refund?
The refund will be processed within a maximum of 14 calendar days from the communication of the withdrawal.
In the sale of goods, the refund may be withheld until the product is received or until the customer provides proof of return.
12. What do I do if the product arrives damaged?
Contact:
info@waguaperu.com
Include:
- order number;
- problem description;
- product photographs;
- package photographs;
- photographs of the shipping label.
13. Do the products have a warranty?
Yes. Products are covered by the applicable legal conformity warranty.
14. Do you offer additional commercial warranty?
Unless expressly stated on the product sheet, we do not offer additional commercial warranty other than the legal warranty.
15. Does delivery include assembly or installation?
No, unless expressly indicated on the product sheet or at checkout.
16. How do I contact customer service?
Email: info@waguaperu.com
Phone: +34 644 17 42 69
Hours: Monday to Friday, 9:00 AM to 6:00 PM, Central European Time CET/CEST.
17. Who is the seller?
The seller is:
Wagua
Address: Calle de las Islas Cíes 51, 28035 Madrid, Provincia de Madrid, España